STA Travel collapse: your rights if you had a holiday booked or are due a refund

The purpose of this FAQ is to assist customers of the Companies in understanding the voluntary administration appointment, how it affects their debt and what happens next. STA Travel Group operates as a global group, and its operations are complex. Customer deposits, for example, are in many cases not held in New Zealand, and third party companies overseas are also involved. This is a challenging situation, and the Administrators are investigating possible options if any available to customers to allow them to recover any prepaid bookings or continue their travel plans. In the interim, customers holding bookings should contact their airline, hotel or tour operator regarding the status of their bookings. You can also consider contacting your credit card provider if travel bookings were paid by credit card. You can contact the Administrators’ office by email at nzstatravel deloitte. We will provide a further update as soon as possible and appreciate your patience. In the event that you are ultimately found to be a creditor of the Companies, additional information will be provided to you. In the interim, we provide some further information below for creditors:.

STA Travel – Multiflex Pass – Air Travel Forum

It is unclear what will happen to the travel agent, which has 52 shops across the UK, most of which are currently closed. However, sales have not picked up as anticipated, due to consumer uncertainties, further restrictions and renewed lock-down measures, which are expected to largely continue into In the next few days, an external administrator will take over and determine next steps. You can find our Community Guidelines in full here. Want to discuss real-world problems, be involved in the most engaging discussions and hear from the journalists?

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STA Travel has become the latest coronavirus high street casualty after announcing its collapse on Friday. The company’s website has now shut down along with its 50 UK branches. The company confirmed its closure on Friday, announcing the pandemic had “brought the travel industry to a standstill”. STA Travel – which specialised in trips for young people – said its 50 stores have closed with immediate effect.

We are sorry for the inconvenience and the limited information available to you at this time. STA Travel said its sales had not picked up as anticipated due to renewed lockdown measures and customer uncertainty. Have you been affected by STA Travel’s collapse? Get in touch: webnews mirror. Rory Boland, Which? Passengers should contact their airline to check.

The government must urgently step in to provide much-needed support if this industry is to survive the next few months. Abta, which represents tour operators and travel agents in the UK, says passengers should not be left out of pocket by STA Travel’s announcement.

STA Travel Group’s Voluntary Administration Appointment

Queensland has recorded a further two cases of coronavirus in the past 24 hours. Victoria has recorded another 23 deaths and new cases of coronavirus. Follow our live coverage for the latest news on the coronavirus pandemic.

See the most up-to-date version of your STA Travel flight itinerary with the Check My Trip app. Get flight departure and arrival times, view your current seat.

The travel agency, which specialises in package tours for backpackers and young people, has more than 50 stores across the UK. Andrew McConnell, spokesman for Atol, acknowledged it would be a cause for concern for anyone who had booked through the company or had their plans cancelled. Arrangements are being made for Atol protected customers to continue their holiday and return home as normal, or make a claim if they were due to travel, he added.

Two people confirmed to have Covid have died in Scotland, the first deaths for six weeks. The daily Public Health Scotland statistics had shown no deaths among people who tested positive for coronavirus since July But Nicola Sturgeon confirmed the two new fatalities while addressing the Scottish Parliament on Thursday. The NRS statistics include all deaths where coronavirus was suspected of being a leading or contributory factor, even if the person has not had a positive Covid test.

They also include people confirmed to have the virus even if their test was more than 28 days ago. The Public Health Scotland figures do not include people who died more than 28 days after a positive test. Combining both sets of statistics, they show the most up-to-date death toll from coronavirus in Scotland is now The six new deaths recorded by the NRS is a rise of three on the week before, with four of the deaths occurring in care homes and the other two in hospitals, the First Minister told MSPs.

She said cases are now associated with the outbreak at a 2 Sisters food processing plant in Coupar Angus, Perthshire, up four. All four of those new infections are among workers, Sturgeon said, with workers in total diagnosed and 28 close contacts.

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Please refresh the page and retry. It has since told travellers that they should return immediately to avoid being stranded as airlines, including Emirates, are cancelling flights with little or no notice. STA Travel has also allegedly not been refunding cancelled or aborted trips, contrary to rules on package holiday bookings, which state that where a client has booked a flight plus another element, such as accommodation, they are entitled to a cash refund from their travel provider within 14 days.

Joseph Muldoon and Luke Rollett, both 19, had just arrived in Sydney at the start of a three-month gap year trip around Australia and south-east Asia when they heard the FCO news. STA has yet to give Joseph and Luke cash refunds for accommodation and bus passes they were unable to use, claiming that they must wait to see if their suppliers will give them credit to use with STA.

The agency says it will only give credit for their cancelled Bali flight, which must be used within 18 months, which appears to be against the Package Travel Regulations. It said it has also had to temporarily close some offices and stores globally to ensure the wellbeing of its teams. Our primary focus is on supporting customers that are overseas and those due to travel in the next 72 hours.

One holidaymaker who was due to travel to Thailand on Sunday claims that she has been told by STA Travel that she must forfeit the money for her international flights, even though her island-hopping tour — also booked through STA — had been cancelled by the tour operator.

STA Travel parent insolvency: Kiwi companies worry about unpaid bills

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Answer 1 of 6: I recently booked a flight with STA Travel. Delta and then you’d have to look for it on the Delta site not on Air France. or, phone Air France, give them your name, travel date and flight number and ask them to look up the PNR.

Find accommodation anywhere you go, and for less with STA Travel. Home to boutique hotels, beautiful temples, picture-perfect rice paddies and amazing beaches! Download the STA Travel app and book flights, hotels and activities wherever you are! The possibility of a refund on flights will be determined by each individual airline carrier, not STA Travel. Diners Club, American Express and debit cards are not accepted. Keep your pockets full with an STA Travel promo code and reach your dream destination for a fraction of the price.

Most tickets are sent electronically via email. In some cases, physical tickets will be sent via post to your registered billing address. Call STA Travel: – With STA Travel, you can relax knowing that your accommodation will be of tip-top quality.

STA Travel Jobs in All Australia

The purpose of this FAQ is to assist customers of the Companies in understanding the voluntary administration appointment, how it affects their debt and what happens next. STA Travel Pty. We will continue to work with STA Travel Group management and its overseas administrators to seek the best outcome for customers and creditors.

STA Travel Group operates as a global group, and its operations are complex.

Image courtesy of Thinkstock. Move over Tinder, there’s a new mobile dating app on the block. Or is there? STA Travel, a travel company.

And because of Covid I can go so I asked for a refund. I was told that I’d get my refund within 60 days. Of course on day 60 STA has gone into administration.. Does anyone have any suggestions for what I can do? I like many others had to deal with their shady practices to try and hold onto customers money. The regulator ABTA should be questioning it’s existance as it did nothing to support travellers.

Quelle suprise! This money belongs to parents and families who may have lost their jobs or been furloughed yet STA have made no effort to remedy this. This is a very shady business and I rejoice they have disappeared from the high street. Little has changed other than STA has gone under; no surprise there. They were floundering even before the lockdown with their ever shifting statements.

Cheap Flights for Students & Under 30s

I recently booked a flight with STA Travel. When I click on my itenerary in my e-mail, everything works and it says all my flights are confirmed. However when I use my booking reservation number 6 digit code on the Air France website, it doesn’t work. It said it couldn’t find a booking with that number along with my name. I’m wondering whether I’m actually confirmed or not.

STA Travel is “reviewing its position” after its parent company, STA Holdings, announced it was filing for administration. It is unclear what will.

Tourism businesses owed money by STA Travel are worried about the impact of its parent company filing for insolvency. It is also unclear what the development may mean for Kiwi customers seeking refunds for cancelled outbound travel. It was in the process of closing stores, but he would not comment on job losses to date, debts owed to tourism operators, or its refund process for cancelled travel.

The travel industry has been lobbying for more financial support from the Government, arguing that customers could be left in the lurch if agencies closed, and that is likely to be canvassed when representatives meet Tourism Minister Kelvin Davis on Monday. STA Travel has long been a major supplier of backpackers to the New Zealand market, as well as bringing in educational tours and selling working holiday visa packages. Green said they had negotiated a payment plan with Website Travel, and while some local booking agencies such as Bookme had very good records, those based offshore could be more problematic.

Tourism Export Council chief executive Lynda Keene said travel wholesaler debt could be the last straw for struggling tourism operators. STA Travel parent insolvency: Kiwi companies worry about unpaid bills. Amanda Cropp , Aug 22 STA Travel specialises in cheap flights, transport and accommodation, and pre-pandemic it was a major source of British and European backpackers for the New Zealand market.

Tourism Holdings says it is owed hundreds of thousands of dollars by youth travel company STA Travel for camper van hire and Kiwi Experience tours.

Airline Reservation Number Not Working – STA Travel – Air Travel Forum

This forum is just to advise and make people aware of how much of a farce the Multiflex pass offer is. All I requested was that I stop in Bangkok for an additional 2 weeks. That’s it. Totally ridiculous! I have recently spoke to 3 people who have been able to change their flights THREE times, free of charge. In fact, one girl has just changed her flight times just three days in advance and did not have any charges to pay.

High street travel agent STA Travel has ceased trading with jobs at risk. The company confirmed its closure on Friday, announcing the.

STA Travel Ltd. Flag as inappropriate. Signature: 9e8bcf32cbfd3b44a03ecfc2. Facebook Twitter YouTube. We use cookies and other technologies on this website to enhance your user experience. By clicking any link on this page you are giving your consent to our Privacy Policy and Cookies Policy. Ok I Agree Learn More. Download APK Okay, we will. And a flight. And a tour.

STA Travel says it has ‘no choice’ but to cease trading with immediate effect

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About STA Travel. STA Travel is the global leader in student travel, with 35 years of providing amazing travel experiences to our customers. We strongly believe that travel is the best education – there is nothing like it to open the eyes, minds and hearts. STA Travel is a global company, with over stores in more than 75 countries.

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